Willievon Kajwang
Data & AI Risk Analyst | Humanitarian & Communication Specialist
Nairobi, KE.About
Proactive and detail-oriented professional with a proven track record in risk analysis, AI model refinement, and data-driven communication. Expertly delivered 100+ accurate risk reports and enhanced AI performance, significantly reducing support tickets by 90% and tripling revenue streams. Possessing strong analytical skills in Excel, SQL, and Power BI, I am adept at transforming complex data into actionable insights to strengthen decision-making and operational efficiency in dynamic environments.
Work
Scale AI
|Prompt-Response Curator & Risk Data Analyst
Remote, Remote, US
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Summary
Led AI model refinement and data curation for financial and technical domains, significantly improving accuracy, performance, and operational efficiency while reducing support tickets.
Highlights
Refined machine-generated AI responses for logic and accuracy, reducing customer support tickets by 90% through enhanced support automation features.
Streamlined AI model output review, decreasing critical errors by 95% and enhancing contextual understanding for nuanced user queries.
Curated and enhanced financial/economic prompts for AI training models, ensuring high data accuracy that tripled revenue streams.
Provided precise corrections to AI-generated responses with 99.9% accuracy, transforming raw inputs into structured outputs for machine learning.
Collaborated cross-functionally with global teams to optimize workflow processes by 55%, improving turnaround efficiency and AI performance.
PaCrusoe Production
|Customer Service & Communication Documentation Specialist
Zurich, Zurich, Switzerland
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Summary
Transcribed and documented technical support content and conducted research, improving AI reliability, client satisfaction, and report quality through meticulous communication and domain expertise.
Highlights
Documented and formatted technical support scenarios, increasing client satisfaction rates by 40% and bolstering AI reliability for real-world applications.
Wrote and transcribed over 100 in-depth prompts daily, maintaining 100% context accuracy and strict confidentiality for sensitive information.
Coordinated efforts to integrate domain expertise in configuring and maintaining operating systems and office automation, enhancing AI knowledge base.
Conducted extensive background research, improving report quality by 15% and delivering deeper insights for clients.
Volunteer
Community Initiatives
|Digital Skills Workshop Facilitator & Program Collaborator
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Summary
Led digital literacy initiatives and collaborated on educational program development, empowering over 200 youth and fostering community development.
Highlights
Facilitated digital skills workshops for over 200 youth, successfully bridging technology literacy gaps within the community.
Collaborated with community leaders to develop localized educational programs, directly addressing key skill gaps and fostering community development.
Education
University of Nairobi
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Bachelor
Economics & Statistics
Grade: Second Class Honors – Upper Division
Languages
English
Swahili
Certificates
Data Analysis Certificate
Issued By
Mathematics Association of University of Nairobi (MANU)
Skills
Functional Competencies
Humanitarian Access Support, Risk Assessments, Safety & Security Monitoring, Security Risk Analysis, Humanitarian Principles & Safeguarding, Emergency Preparedness, Training Delivery (Safety, Digital Skills, First Aid), Incident Reporting, Stakeholder Collaboration, Communication & Report Writing, Data Accuracy & Confidentiality.
Operating Systems
Windows, macOS.
Office Productivity
Microsoft Office Suite, Word, Excel, PowerPoint.
Remote Tools
Remote Desktop Tools.
Ticketing Systems
Zendesk, Jira.
Data Analysis & Visualization
Excel, SQL, Power BI, KOBO, SurveyCTO, Google Forms.
AI Tools & Systems
AI Content Review Tools, Knowledge Base Systems.
Collaboration Tools
Slack, MS Teams.
References
Pascal Haefeli
Production Manager - PaCrusoe Production, pasna@proton.me